Privacy Policy

This document describes how Glo Younger Facial Rejuvenation and Skin Resurfacing Clinics Ltd ABN 92 650 614 038 (“Glo Younger”) complies with the requirements of the Privacy Act 1988 (Cth), including the Australian Privacy Principles, and any other applicable privacy laws in Australia in respect of the website www.gloyounger.com.au (Website).

This Privacy Policy outlines how Glo Younger collects, holds, uses and discloses your personal information. It does not cover, nor is Glo Younger responsible for, how its clients or third parties collect, hold, use or disclose your personal information.

1. What Kind of Personal Information Does Glo Younger Collect and Hold?

Glo Younger collects and holds personal information, as defined by the Privacy Act, including:

  • Contact details (name, email, phone number, and postal address)

  • Birth date

  • Credit card or bank account details

  • Business or employment details and records

  • Other relevant information in relation to Glo Younger's services or activities

Glo Younger may also collect sensitive information, such as health data, as described below.

2. Sensitive Information

Glo Younger may collect sensitive information about your mental and physical health, disabilities, and racial or ethnic origin, only with your consent, when necessary to provide personalised services or treatments. This information is managed securely and is only retained on an aggregated basis, ensuring your anonymity when possible.

3. How Does Glo Younger Collect and Hold Personal Information?

Glo Younger collects personal information through:

  • Direct interactions with individuals via the website, in-person, telephone or written communications

  • Event registrations, treatment bookings, inquiries, and promotional activities

  • Third-party agents or service providers, such as those registering individuals for events

  • Photos, video or audio recordings from events (with consent) to track skincare progress or for marketing purposes

We only collect personal information necessary to support our functions and services.

4. How Does Glo Younger Use Your Personal Information?

Your personal information is used for purposes including:

  • Processing treatment plans, bookings, and inquiries

  • Promoting and hosting events

  • Direct marketing of services and products

  • Managing your skincare treatment journey, including product recommendations and integrative health advice

  • Hosting blogs or forums on the website

  • Processing job applications

  • Other purposes directly related to our activities and services

5. How Does Glo Younger Hold, Use and Disclose Your Personal Information?

Glo Younger takes steps to ensure your personal information is securely stored, whether electronically or in hard copy, and can only be accessed by authorised staff.

Personal information is only used for purposes directly related to our services or the reasons it was originally collected. We may disclose personal information to:

  • Service providers, including payment processors and IT services

  • Conference organisers and media companies when applicable

  • Government or regulatory bodies when required by law

Glo Younger does not generally disclose personal information to overseas recipients but will do so only in accordance with the Privacy Act, when necessary.

6. Cookies and Website Usage

We use cookies on the website to:

  • Log your visit (IP address, browser type, and pages visited)

  • Enable access to online services and content

  • Improve the functionality and user experience of the website

Cookies do not identify you personally and can be managed through your browser settings.

7. Dealing Anonymously or Pseudonymously

You may interact with Glo Younger anonymously or using a pseudonym when making general inquiries or when participating in certain website forums or blogs. However, for specific services, like bookings or event registrations, personal information may be required.

8. Use of AI, Automation and Chatbots

We use AI and automation tools, including chatbots, to enhance customer experience and manage communications. These tools may collect personal information, such as your name, contact details, and preferences. The data collected by these tools is handled in accordance with this Privacy Policy and Australian privacy laws.

9. Access and Correction of Personal Information

You have the right to access and correct your personal information held by Glo Younger. To request access or corrections, contact us at manager@gloyounger.com.au or 0431 832 195. If we decline your request, we will provide a reason and you can request a review.

10. Complaints

If you believe Glo Younger has breached the Privacy Act or mishandled your personal information, you can submit a written complaint to Manager, Glo Younger, 104 The Avenue, Alexander Heights, WA 6064. Complaints are handled by our Privacy Officer and a response will be provided within 30 days. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy as needed. Please review it regularly for any changes.

12. Contact Us

For any questions about this Privacy Policy, please contact us at:

Glo Younger Facial Rejuvenation and Skin Resurfacing Clinics Ltd
104 The Avenue, Alexander Heights, WA 6064
manager@gloyounger.com.au
0431 832 195